Last Updated: January 26, 2026
Company Name: Xinjiang Peiowei Trading Co., Ltd.
Address: Room 2025-GV 026-3664, Building 2, No. 566 Dongrong Street, Zhengyang Road Subdistrict, High-tech Zone (Xinshi District), Urumqi, Xinjiang, China (Xinjiang) Pilot Free Trade Zone
Legal Representative: Gulimire Abulimiti
Unified Social Credit Code: 91650104MAK54CJ708
Lamfen Frequently Asked Questions (FAQ)
Welcome to Lamfen’s niche products (including creative stationery, home fragrances, and everyday items). Below are the detailed answers to common questions encountered during the shopping process. If you cannot find an answer to your question here, you can contact us via the official email service@mail.lamfen.com or by phone at 19272533690 (Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).
1. Order-Related Questions
Q1: Can I modify my order information after placing an order?
A: Yes, you can. Within 12 hours of placing the order, you can contact customer service to request modifications to your order information (such as shipping address, contact details, adding/removing items, etc.). After 12 hours, order modifications will no longer be possible. We appreciate your understanding.
Q2: How long will it take to ship my order after submission?
A: If the products you purchased are in stock, we usually ship within 1-2 business days (excluding weekends and local U.S. holidays). After shipment, you can track the logistics progress using your order tracking number.
Q3: What is the expected delivery time for my order?
A: The actual delivery time is 5-7 business days, depending on factors like shipping method, delivery address, and weather conditions. The delivery time will be confirmed based on the actual shipping situation.
2. Price and Tax-Related Questions
Q1: Does the product price include taxes?
A: Yes, all product prices you see on the platform are inclusive of taxes, including relevant taxes in the U.S. You do not need to pay additional domestic taxes at checkout.
Q2: Do I need to pay customs duties?
A: Customs duties will be subject to the local policies of the delivery address. If your delivery address is outside of the U.S., import duties may apply, and these will be your responsibility. The exact amount will be determined by the local customs authorities. We recommend consulting your local customs department for more details on related policies.
3. Logistics and Delivery-Related Questions
Q1: How can I track my order's logistics information?
A: After your order has shipped, we will send a tracking number to the email address you provided during checkout. You can use this tracking number to track the real-time status and estimated delivery time of your package on the respective shipping provider’s website (UPS, FEDEX, USPS).
Q2: What areas are covered by your delivery service?
A: We primarily offer delivery within the U.S. The 48 contiguous states in the U.S. are eligible for free shipping. However, Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. Box addresses are not eligible for free shipping and will require additional shipping fees.
4. Product-Related Questions
Q1: Are the products quality-guaranteed?
A: Yes, all of our products undergo strict quality inspection, and we offer a one-year warranty (starting from the date of receipt). If a product has quality issues caused by non-human factors within the warranty period, you can contact customer service to apply for after-sales support.
Q2: How can I check if a product is in stock?
A: You can check the stock status on the product detail page. If it shows "In Stock," you can place the order directly. If it shows "Out of Stock," you can either wait for restocking notifications on the page or contact customer service for more details on restocking timelines.
5. After-Sales and Customer Service-Related Questions
Q1: How can I contact customer service if I have an issue?
A: You can contact customer service through the following two methods:
① Official Email: service@mail.lamfen.com
② Customer Service Phone: 19272533690
Customer service hours are Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00). We will respond to your inquiry as soon as possible during working hours.
Q2: What should I do if I find defects after receiving the product?
A: Please check the product within 14 days of receiving the package. If you find any defects, stains, or other issues, please contact customer service immediately and provide relevant photos or videos. We will offer a solution. If the issue is reported after 14 days, it will be considered damage caused during use, and we will no longer be responsible for the issue.
